Support
Help with your system
If you are an AIRIT customer, write to the support address for your country. If it is urgent, call. The people who set up your system are the ones who answer.
Choose the country your system is in
Write to the support address, not to one person. Then several of us see the message, and it does not wait if someone is away.
From small questions to troubleshooting
- A user who needs to be created, or who cannot log in
- A door that does not lock or does not open
- A camera that has dropped out, or shows a poor picture
- Questions about how something works in Alta
- A new door, a new location or an update
See also operations and support for what else we do once the system is running.
Four details get you help faster
- Which building or location it concerns
- The name of the door or camera, as it appears in Alta
- What is happening, and when it started
- A screenshot or photo, if you have one
Not a customer yet?
Tell us what you need, and we will contact you within two working days.